Uok id Privacy Policy — Your Data, Our Responsibility

Introduction

Uok id is an online gaming and Sports Betting platform serving users in Bangladesh. This privacy policy explains how uok id collects, uses, and protects your personal information.

By using the uok id website or mobile app, you are considered to have agreed to this privacy policy. Please read it in full. If any part is unclear, our support team is always ready to help.

This policy applies only to uok id's own website and app. uok id is not responsible for the privacy practices of any external links or third-party sites.

What Data We Collect

Uok id collects only the information that is necessary. No unnecessary or excessive data is requested.

Personal Identification Information:

• Full Name (as provided at registration)
• Date of birth (for age verification)
• Mobile number (for account verification and communication)
• Email address (optional, for notifications)
• National ID number (for KYC verification)

Financial Information:

• Payment method details (mobile banking number or bank account details)
• Transaction History (deposit and withdrawal records)
• Summary of bet amounts and gaming activity

Technical Information:

• Device Type & Operating System
• IP address (for security verification)
• Browser Type & Language Settings
• Login Time & Location (geographic area)
• Cookies & Session Data

Data Collection Methods

Uok id collects your information through various means, always with full transparency.

• Information provided directly: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically collected information: Automatically recorded information from your device, browser, and usage patterns.
• Cookies & Tracking: Cookies are used to enhance your website browsing experience.
• Payment Processor: Transaction confirmation details received from the payment partner during processing.
• Support contact: Information provided when reporting an issue via live chat or email.

Purpose of Data Use

Uok id uses your information only for specific, legitimate purposes. It is never used for anything unrelated to the services provided.

• Account Management: Registration, login, and identity verification.
• Service delivery: Gaming, Sports Betting, and transaction processing.
• Security: Fraud detection and account security.
• Legal Compliance: Compliance with anti-money laundering regulations.
• Customer Support: Resolution of your complaints and queries.
• Service improvement: Analyzing usage patterns to deliver a better experience.
• Promotional Communications: Sending you offers and updates, with your consent.

Data Storage & Security

Uok id keeps your data protected to the highest technical standards. We have implemented multiple layers of security to ensure your information stays safe.

Technical Security:

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Passwords are stored using bcrypt hashing — no one can read them, not even uok id.
• Server firewall and intrusion detection system are active.
• Regular security audits and vulnerability assessments are conducted.

Data Retention Period:

• Active account data: retained for as long as your account remains active.
• After account closure: retained for a maximum of 5 years as required by legal obligations.
• Transaction Records: Retained for a specified period in accordance with financial regulations.
• Support records: retained for up to 6 months after issue resolution.

Data Sharing with Third Parties

Uok id never sells your personal information to third parties for marketing purposes. However, limited data may be shared in certain specific circumstances.

When Your Data May Be Shared:

• Payment Processor: Necessary information shared with payment partners to complete transactions.
• Law Enforcement: Upon a valid court order or request from a regulatory authority.
• Technology Service Provider: For server hosting or security services — under strict confidentiality agreements.
• Fraud Prevention: To relevant authorities when verifying suspicious activity.

All third parties are required to meet our privacy standards. They receive only the data necessary to deliver their specific service.

Cookie Policy

The uok id website and app use cookies. Cookies are small text files stored on your device that help improve your browsing experience.

You can reject all cookies except essential ones, though some features may be limited as a result. Cookies can be managed at any time through your browser settings.

Your Rights

As a uok id user, you have certain important rights over your own personal information.

Privacy of Minors

Uok id strictly does not provide services to anyone under the age of 18. Personal information from minors is never collected.

If we become aware that a minor has created an account, their data will be deleted immediately and the account will be closed.

If a parent or guardian believes their child has created an account on uok id, please contact our support team immediately.

Policy Update Process

Uok id may update this privacy policy as needed. Members will be notified in advance of any significant changes.

• A notification will be sent to your mobile or email before any significant changes take effect.
• The date of each update will be noted at the top of this page.
• A summary of changes compared to the previous version will be provided.
• You have the full right to close your account if you do not agree with the updated policy.

Privacy Contact

If you have any questions, concerns, or data-related requests regarding this privacy policy, please get in touch with us:

Our privacy team typically responds to all requests within 48 hours. Complex matters are resolved within a maximum of 30 days.